Looking for a job

Kêan Mello

@kanmello

Message

I resolve customer, operational, and technical support issues in multinational environments.

Ireland

Message

What I'm looking for

I'm looking for a customer service, operations, or IT support role where I can resolve complex issues, work across teams, meet quality and SLA targets, and continue developing my technical skills.

I've supported quality, content review, and issue resolution at Accenture in Ireland, following SOPs, maintaining productivity targets, and escalating unusual patterns to senior teams.

Across Dublin's hospitality industry, I led onboarding, training, scheduling, supplier communication, logistics, stocktakes, and daily performance reporting.

I've also worked directly with customers in service, sales, and technical support roles, addressing inquiries, troubleshooting product issues, and building loyal customer relationships.

My background combines Business Administration and Computer Science studies with professional English, Portuguese, and Spanish communication skills.

Experience

Work history, roles, and key accomplishments

PST Júnior Analyst

Accenture

Jul 2024 - Jul 2025 (1 year)

Reviewed and moderated content, followed standard operating procedures, and collaborated with internal teams to resolve escalated issues. Maintained productivity and quality targets while documenting findings and updating internal systems.

Content Moderation Quality Assurance SLA KPIs Data Analysis Problem Solving Documentation Teamwork

Team Leader & Operations Specialist

Clayton Hotel Dublin

Jan 2021 - Dec 2024 (3 years 11 months)

Managed supplier communication, logistics, and inventory, while leading team onboarding, training, and scheduling. Acted as primary customer contact and assisted with HR matters.

Operations Management Inventory Management Team Leadership Scheduling Customer Service Supplier Management Reporting HR Support

Customer Service Representative

Uber

Aug 2017 - Jul 2018 (11 months)

Provided attentive and courteous service to passengers, ensuring safety and punctuality. Resolved unexpected issues during rides and managed schedules for timely pick-ups and drop-offs.

Customer Service Problem Solving Communication Skills Time Management Relationship Building

Customer Service Agent

HughesNet

Feb 2017 - Apr 2017 (2 months)

Utilized targeted calling campaigns to identify potential customers and generate interest in products. Assisted clients in achieving sales objectives with customized telemarketing solutions.

Telemarketing Sales Customer Service Communication Skills Relationship Building

Sales Representative & Technical Support

Cartridge Planet

Jun 2014 - Jul 2015 (1 year 1 month)

Engaged with customers to understand technology needs, provided product recommendations, and assisted with troubleshooting and technical support. Maintained store environment and collaborated on inventory management.

Sales Technical Support Customer Service Troubleshooting Inventory Management Merchandising