Looking for a job

Tiziana Bi

@tizianabi

Message

I resolve complex customer issues and build lasting relationships across digital services.

Ireland

Message

What I'm looking for

I'm looking to continue supporting customers in an international, performance-driven environment where I can resolve complex issues, build positive relationships, and use clear multilingual communication to improve the customer experience.

At Squarespace, I support Italian- and English-speaking customers across accounts, websites, domains, billing, and product enquiries. I translate complex functionality into clear guidance, manage escalations, and maintain high service, quality, and performance standards in Zendesk.

I've also supported customer and partner workflows at Apple Distribution International, coordinating with Operations, Legal, and international teams to resolve issues within strict SLAs. With 7+ years in customer operations and digital services, I bring native Italian and fluent English communication to every customer journey.

Experience

Work history, roles, and key accomplishments

Current

Italian Language Senior Advisor

Current

Squarespace

Jan 2021 - Present (5 years 9 months)

Provided customer and technical support to Italian and English-speaking customers via email and live chat, handling account, website, domain, billing, and product-related enquiries. Managed complex and escalated cases, coordinated with specialist teams, and maintained accurate customer records in Zendesk.

Customer Support Technical Support Zendesk Issue Resolution Customer Relationship Management Multilingual Communication Escalation Management Cross Functional Collaboration

Agreement Admin Advisor

Apple Distribution International

Jan 2018 - Jan 2021 (3 years)

Managed customer and partner communications and verification workflows within an international environment while meeting strict SLAs. Coordinated with Operations, Legal, and international teams to resolve issues efficiently.

Client Communication Verification SLA Management Cross Functional Collaboration Documentation Issue Resolution

Social Media Organiser

Holly Promotion

Jan 2017 - Dec 2017 (11 months)

Created and scheduled organic social media content and responded to audience interactions. Monitored engagement metrics and coordinated content scheduling.

Social Media Management Content Creation Content Scheduling Engagement Monitoring

Assistant Guest Relation Manager

Istituto Volta S.r.l.

Jan 2016 - Dec 2017 (1 year 11 months)

Supported students throughout onboarding and responded to enquiries, requests, and feedback. Built positive relationships with students and coordinated with internal departments to resolve issues.

Customer Relationship Management Onboarding Issue Resolution Cross Functional Collaboration

Webmaster Intern

Eulogic S.r.l.

Jan 2014 - Dec 2014 (11 months)

Updated website content and layouts through CMS platforms. Supported website administration, Google Analytics, and basic digital marketing activities.

CMS Website Administration Google Analytics Digital Marketing