Berenice Kiraly
@berenicekiraly
Bilingual customer service specialist skilled in technical support, complaints handling, and process improvement.
IrelandWhat I'm looking for
I am an experienced bilingual (French/English) customer service specialist with a proven history working in multinational companies and remote roles. I excel in technical support, complaint management, and cross-functional collaboration, having led the product complaints sector for a French team and worked with ISO-certified quality systems.
I take pride in attention to detail, strong organisational skills, and the ability to perform under pressure while maintaining empathy and professionalism. I create and maintain process documentation, analyse trends and metrics for continuous improvement, and am eager to take on a new challenge that leverages my customer-centric and technical support background.
Experience
Work history, roles, and key accomplishments
Provided multi-channel customer support for Oracle online venues, provisioned license keys, developed cross-functional procedures, and analysed process performance to drive continuous improvement within ISO-quality frameworks.
IT Support Technician
Abelionni
Aug 2024 - Oct 2024 (2 months)
Provided French and English remote IT support, diagnosing hardware/software/network incidents, managing and prioritising tickets, and maintaining technical documentation and user guides.
Managed French-language customer transactions, processed product complaints and feedback within timelines, coordinated logistics and emergency orders, and provided medical translations for complaints handling.
Handled French and English customer relations, managed order lifecycle and post-sales support, and performed hardware and software troubleshooting for Xbox customers.
Education
Degrees, certifications, and relevant coursework
Lignes et formations
Certificate, Graphic and Web Design
2025 -
Enrolled in an online graphic and web design certificate program focusing on visual and web design fundamentals.
CNED
MANAA (Applied Art preparatory course), Applied Arts
2015 - 2016
Completed a MANAA applied art upgrade course through CNED to prepare for further studies in art and design.
Saint Denis International School
Baccalauréat, Linguistics
2008 - 2010
Earned a Baccalauréat with a focus on linguistics at Saint Denis International School in Tours, France.
Availability
Location
IrelandAuthorized to work in
Job categories
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