Michelle Napallatan

I am a dedicated customer service representative with a strong background in data analysis and problem-solving. My experience spans various roles, including working as a Data Annotator/Analyst at Glimmertech, where I meticulously sketched roof plans and analyzed project details to ensure accuracy and efficiency. My attention to detail and commitment to resolving customer concerns have been pivotal in my roles across multiple companies.

Throughout my career, I have honed my skills in customer service, particularly in the travel and logistics sectors. At Stellar PH, I managed customer inquiries related to flight reservations, cancellations, and ticket conversions, ensuring a seamless experience for clients. My role at TELUS PH involved handling complaints and inquiries for hotel reservations, where I effectively addressed issues related to fraud and booking discrepancies. I thrive in fast-paced environments and am passionate about providing exceptional service while leveraging my analytical skills to improve processes.