I am a highly skilled and experienced professional with a proven track record in Customer Service and Administration Tasks. I am constantly seeking ways to challenge the status quo and drive improvements in processes and outcomes. As a team player, I am organized, detail-oriented, and driven to achieve success.
In my previous role as a Quality Analyst at Nearsol Philippines, I conducted planned and unplanned audits to assess policy and procedure compliance. I documented audit findings and informed corrective action planning. I also identified quality issues and escalated them to management for corrective action. Additionally, I conducted coaching sessions to improve skills and conducted call calibration reviews with clients. I was responsible for creating daily reports and monitoring changes to implement required updates.
Before that, I worked as a Customer Service Representative at ALTA Resources, where I oversaw customer account inquiries and resolved service complaints to ensure customer satisfaction. I assisted customers with product-related questions and feedback and also fulfilled customer orders placed online and over the phone. At INSPIRO, I served as a Customer Sales Representative, where I demonstrated strong communication and time management skills to meet and exceed sales targets. I approached customers with a consultative mindset to understand their needs and provide suitable product information. Throughout my career, I have consistently delivered exceptional customer service and achieved outstanding results.
