Open to opportunities

Nelson Peralta

@nelsonperalta

Message

Eager communication advocate focused on exceeding client expectations.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and technical expertise while contributing to a team-oriented environment focused on customer satisfaction and continuous improvement.

I am a dedicated communication advocate with a strong background in customer service and technical support. My experience spans various roles where I have consistently aimed to exceed client expectations by delivering exceptional service and fostering strong relationships. At VXI Panorama, I managed telco accounts, addressing billing and technical inquiries while utilizing database management systems to enhance customer interactions.

Throughout my career, I have developed a keen ability to analyze data and identify trends that improve support strategies. My time at Teleperformance Fairview allowed me to provide technical support for AT&T services, where I educated customers on service features and network security best practices. I take pride in consistently meeting performance metrics and ensuring high customer satisfaction.

In addition to my customer service roles, I have also gained valuable experience in travel services and public information. My internship at Caloocan City Hall's Public Information Office honed my skills in gathering and disseminating information effectively. I am passionate about leveraging my skills to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Intern

Caloocan City Hall Public Information Office

Jan 2024 - Dec 2024 (11 months)

Sought relevant information and news, both local and international. Provided helpful community information and resources. Edited and updated promotional materials including brochures, videos, and social media posts.

Community Engagement Content Editing Promotional Materials Media Relations Social Media Management

Customer Service Representative

Probe CX

Jan 2022 - Dec 2022 (11 months)

Managed health insurance accounts, approving and processing services based on criteria. Utilized database management systems for accurate storage and retrieval of customer records.

Health Insurance Account Management Database Management

Customer Service Representative

Concentrix Bridgetowne

Jan 2021 - Dec 2022 (1 year 11 months)

Planned and sold travel services such as transportation, accommodations, and insurance, using database systems to track client preferences. Provided accurate information through brochures and guides, maintaining an organized database of travel resources.

Sales Customer Service Database Management

Technical Service Representative

Teleperformance Fairview

Jan 2020 - Dec 2021 (1 year 11 months)

Provided technical support for AT&T DirecTV and Internet services, troubleshooting connectivity issues and guiding device setup. Conducted remote diagnostics and documented interactions, escalating complex cases as needed.

Technical Support Troubleshooting Customer Education Performance Metrics Documentation

Customer Service Representative

Teletech Nova

Jan 2020 - Dec 2020 (11 months)

Managed telco accounts by handling billing inquiries, providing technical support, and driving sales for TV, internet, and mobile services. Efficiently resolved customer issues, delivering clear service explanations to enhance satisfaction.

Customer Service Technical Support Sales Billing Client Relationship Management Problem Solving Communication

Customer Service Representative

VXI Panorama

Jan 2018 - Dec 2019 (1 year 11 months)

Delivered exceptional support for telco accounts via email and chat, addressing billing and technical inquiries. Used database management systems for real-time access and updates of customer records.

Customer Service Email Support Chat Support Technical Support Database Management Data Analysis