Edmar Amante

I am a results-oriented and analytical professional with over 4 years of combined experience in data analysis and customer service. My expertise lies in leveraging data-driven insights to support decision-making, streamline processes, and enhance customer satisfaction. I have a proven ability to interpret and present data effectively, which has been instrumental in driving business outcomes.

In my recent role as a Data Analyst at OpnRoad, I analyzed and interpreted data sets to identify trends and insights for key stakeholders. I utilized various tools, including Excel, Google Sheets, and Clay, to manipulate data and generate comprehensive reports. My collaborative efforts with cross-functional teams have significantly improved data collection and reporting processes, ultimately leading to better performance metrics.

Prior to this, I worked as a Customer Service Representative at eBay, where I provided exceptional service through various channels, resolving customer inquiries and complaints efficiently. My commitment to maintaining high customer satisfaction levels has been recognized through multiple accolades, including the eBay Resolution Master and Rising Star awards.