JCJane Ciara
@janeciara
Hardworking individual eager to learn and showcase skills.
PhilippinesWhat I'm looking for
I am a dedicated and hardworking individual with a strong desire to learn and acquire new skills. My competitive nature drives me to stand out and showcase my abilities in every task I undertake. I have experience in customer service and travel assistance, where I have honed my skills in multitasking and problem-solving.
During my time at IGTSolutions, I worked as a travel associate and customer service representative, managing both inbound and outbound calls while providing exceptional service. My role required effective crisis management and creative thinking, which I embraced to ensure customer satisfaction. I am also skilled in data analysis and negotiation, having worked with various clients and accounts.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Nitroimpact
May 2025 - Jul 2025 (2 months)
I worked as a Customer Service Representative for a blended US-based account, handling both sales and service calls. This position honed my ability to manage diverse customer interactions efficiently.
Email Support
BIGOSAN
Apr 2025 - May 2025 (1 month)
I provided email support for the UK's largest rubbish collection company. This role required strong negotiation and communication skills to resolve customer issues effectively.
Travel Associate
IGTSOLUTIONS
Sep 2024 - Apr 2025 (7 months)
As a Travel Associate under Agoda, I managed a blended account, handling both email and call inquiries simultaneously. My responsibilities included receiving inbound calls and making outbound calls to assist customers.
Education
Degrees, certifications, and relevant coursework
Colegio de Los BaƱos
High School Diploma, Accountancy, Business and Management
Completed Grade 11 and Grade 12 with a focus on Accountancy, Business, and Management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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