EPEdlyn Palo
@edlynpalo
Customer service expert with strong analytical skills and travel solutions.
PhilippinesWhat I'm looking for
I am a dedicated professional with a proven track record at IGT Solutions, where I excel in resolving complex customer issues and enhancing satisfaction through personalized travel solutions. My expertise in Amadeus GDS, combined with strong analytical skills, has significantly contributed to my success in customer-focused roles. I pride myself on my ability to blend technical proficiency with exceptional customer service, ensuring that clients receive tailored recommendations that meet their unique needs.
Throughout my career, I have handled escalations and complex customer issues that require in-depth knowledge of travel protocols and solutions. As the go-to expert for all travel-related queries, I provide advice on travel policies, industry best practices, and trends. My commitment to supporting my team has also been evident as I address their queries, ensuring they deliver accurate and efficient responses to passenger concerns.
Experience
Work history, roles, and key accomplishments
Data Encoder
Transcript Coding Solutions Inc.
May 2017 - Sep 2017 (4 months)
Extracted information from databases to compile reports for audit processes. Enhanced data accuracy by meticulously encoding information from various sources.
Outbound Call Center Agent/Data Encoder
DRC Data Research Corp.
Feb 2013 - May 2017 (4 years 3 months)
Expanded client base by consistently meeting daily targets for outbound calls made per shift. Managed title policy requests, follow-up emails, and data conversion from PDF to Excel, inputting all data into Microsoft Access.
Data Encoder
Business Skills for Students (BSS)
Jan 2011 - Dec 2012 (1 year 11 months)
Responsible for encoding data from PDF files into XLS format.
Education
Degrees, certifications, and relevant coursework
Dr. Filemon C. Aguilar Memorial College of Las Piñas
Bachelor of Science, Marketing Management
2008 - 2012
Completed a Bachelor of Science in Business Administration with a major in Marketing Management. The curriculum focused on core business principles and marketing strategies.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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