Open to opportunities

Jennylyn Caguioa

@jennylyncaguioa

Message

Experienced inbound customer service representative delivering high-quality support.

Philippines

Message

What I'm looking for

I am looking for a role that values communication and offers opportunities for growth.

As an experienced inbound customer service representative, I pride myself on my ability to establish and maintain excellent communication and relationships with clients. My strong problem-solving abilities and attention to detail have allowed me to adeptly manage customer inquiries and complaints, ensuring a high level of satisfaction. I have a proven track record of using customer feedback to enhance service operations and generate insightful reports for stakeholders.

Currently, I work at the Heart Foundation, where I collaborate with teammates to provide exceptional customer service and streamline operations. My previous roles have equipped me with skills in data entry, email management, and generating reports that summarize customer feedback and trends. I am committed to resolving issues quickly and professionally, contributing to a positive customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative / Operation Assistant

Current

TSL Container Lines Phils. Inc.

Jan 2023 - Present (2 years 6 months)

Collaborated with teammates to provide excellent customer service and ensure smooth operations. Used customer feedback to improve customer service operations and generated reports for stakeholders. Resolved customer issues, handled inquiries via email/calls, managed billing invoices, and performed data entry.

Customer Service Operations Reporting Data Entry Microsoft Office Problem Solving Communication

Customer Service Representative / Operation Assistant

Ben Line Agencies Phils. Inc.

Sep 2016 - Dec 2022 (6 years 3 months)

Generated weekly reports summarizing customer feedback and trends, providing valuable insights to management. Resolved customer issues and complaints quickly and professionally. Assisted clients via email and calls, followed up on pending charges, and sent billing invoices for shipments.

Customer Service Reporting Email Communication Billing Problem Solving Multitasking Communication Data Entry

Export In-House Sales

MOF Company Inc.

Feb 2015 - Aug 2016 (1 year 6 months)

Analyzed customer service data to identify and address issues, resulting in improved customer experience. Coordinated with counterparts on client-related issues and provided weekly reports to Top Management. Assisted clients via email and calls and performed telemarketing to acquire new clients.