Michel Doss

At Arise, I manage omnichannel customer support across phone, email, and live chat, resolving billing, account, service, and e-commerce checkout issues. I improved CSAT from 80% to 92% through structured escalation protocols and root-cause diagnosis.

I handle 50+ customer inquiries daily, resolve 80% of queries within 20 minutes, and maintain service levels during peak volumes. By optimizing call routing and triage, I reduced waiting time by 10%, while cross-functional escalation work helped resolve cases 30% faster.

Previously at Powur, I supported renewable-energy sales development by using HubSpot, Outreach, SalesLoft, LinkedIn Sales Navigator, and targeted outreach to build pipeline. I identified 4,000 high-potential leads monthly, improved lead follow-up efficiency by 30%, and increased conversion rates through effective scripts and data-informed outreach.

I bring a customer-focused, entrepreneurial approach to support and sales, combining technical troubleshooting, case management, relationship building, and CRM documentation to improve customer outcomes.