Open to opportunities

Naprix Christian

@naprixchristian

Message

Dependable support professional with 4+ years in customer-facing roles.

United States

Message

What I'm looking for

I am looking for a remote chat support role where I can contribute positively to a team and help customers effectively.

I am a dependable and people-focused support professional with over four years of customer-facing experience, excelling in live chat, emails, and remote roles. My ability to stay calm under pressure and juggle multiple tasks has allowed me to create a positive experience for customers, ensuring they feel heard and respected. I take pride in my clear communication and commitment to doing the job right.

Currently, I am completing my associate's degree in Business Management while expanding my skills in CRM tools and remote support. My experience includes supporting high volumes of inquiries, building trust with customers, and using platforms like Salesforce and HubSpot to track interactions. I am eager to bring my steady energy and dedication to a remote chat support role, where I can contribute to a team that values customer care and effective communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Acquisitions Specialist

Current

MMM Marketing

Jan 2022 - Present (3 years 7 months)

Supported a high volume of inbound inquiries via phone, email, and chat, consistently delivering fast, helpful responses. Built trust with customers by identifying their needs and offering tailored product or service recommendations.

Customer Support CRM Salesforce HubSpot Sales Communication Conflict Resolution Lead Management Customer Acquisition Email Support

Inside Sales Representative

Neon Homes Group

Jun 2019 - Present (6 years 2 months)

Managed outbound calls to warm leads and prospects, converting 45% into returning clients. Performed in-depth needs assessments to recommend personalized property solutions.

Inside Sales CRM Lead Conversion Data Reporting Sales Strategy Presentation Skills KPI Tracking

Outside Door-to-Door Sales

Safelink Wireless

May 2016 - Present (9 years 3 months)

Knocked over 90 doors daily, developing strategies to meet evolving sales goals and handle challenges on the fly. Maintained motivation, resilience, and professionalism in a fast-paced and physically demanding environment.

Door to Door Sales Sales Goals Appointment Setting Field Sales Customer Engagement Resilience

Education

Degrees, certifications, and relevant coursework

Columbus State Community College

Associate of Business Management, Business Management

Pursuing foundational knowledge in business principles, including management, marketing, finance, and organizational behavior. Developing skills in strategic planning, problem-solving, and effective communication to support career growth and leadership opportunities.