Looking for a job

Sarah Khechini

@sarahkhechini

Message

I drive customer retention, onboarding, and high-touch support across complex customer journeys.

United States

Message

What I'm looking for

I'm looking for a customer-facing role where I can improve onboarding, resolve complex issues, strengthen retention, and use customer feedback to improve the overall experience.

At Boomgen, I support 100+ active accounts, contributing to $170,000+ in retained revenue through onboarding, issue resolution, upsells, and relationship management. I handle 40+ daily email and live-chat interactions while maintaining 95%+ CSAT and a first response time under 30 minutes.

I've also supported customers, families, employees, and candidates at CIS International School, Pens.com, Wantotrip, HorizonEd, and Finbud. Across these roles, I've resolved issues, streamlined onboarding, coordinated recruitment, and improved service delivery through customer feedback and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Boomgen

Jun 2024 - Present (2 years 4 months)

Spearheaded customer support and account engagement across 100+ active accounts, contributing to $170,000+ in company revenue through retention, onboarding, and upsells. Managed 40+ daily interactions with a 95%+ CSAT score and resolved 85%+ of issues without escalation.

Customer Support Customer Retention Onboarding Upselling Issue Resolution SLA Management CSAT Live Chat Email Support

Customer Support Specialist & Recruitment

CIS International School

Jun 2024 - Nov 2025 (1 year 5 months)

Managed support relationships across 100+ employees, parents, and families, handling payroll, attendance, enrollment, and school-related inquiries. Coordinated recruitment and onboarding for 50+ roles and resolved 90%+ of routine inquiries without escalation.

Customer Support Recruitment Onboarding Payroll Attendance Documentation Stakeholder Management Issue Resolution

Talent Acquisition Specialist

Pens.com

Dec 2023 - Jun 2024 (6 months)

Managed high-volume candidate engagement across 600+ professionals, conducting 1,000+ CV screenings and pre-screening interviews. Led onboarding sessions and maintained a 95%+ follow-up completion rate across international recruiting pipelines.

Talent Acquisition Candidate Engagement CV Screening Interviewing Onboarding Recruitment Follow up International Recruiting

Customer Support Representative

Wantotrip

Sep 2022 - Dec 2023 (1 year 3 months)

Managed a portfolio of 80+ customer and partner accounts, providing personalized support throughout the customer lifecycle. Resolved issues related to bookings, accounts, and service delivery while coordinating with internal and external stakeholders.

Customer Support Account Management Issue Resolution Relationship Management Partner Coordination Customer Lifecycle