Ashanti Nicholes

Consulted with global B2B clients, providing training, education, and problem resolution via multiple channels. Delivered white-glove service, resolving complex support inquiries and reporting product bugs. Proactively escalated at-risk accounts and collaborated cross-departmentally to maximize client value.

Supported a portfolio of B2B SaaS clients by delivering tailored onboarding, check-ins, and usage reviews. Assisted Sales with product insights and customer account coordination. Tracked customer satisfaction data and reduced churn through proactive outreach and use-case guidance.

Delivered empathetic client intake support and resolved technical access issues for HIPAA-compliant platforms. Collaborated with clinical and operations teams to ensure seamless onboarding and service access.

Advised clients on optimal use of SaaS tools to manage service-based workflows and maintenance operations. Facilitated product demos and success calls to align software usage with long-term business goals. Reported bugs and collaborated with engineering to communicate issues and feature requests.

Handled incoming calls for state-sponsored health services with professionalism and empathy. Resolved billing issues and access problems through thoughtful conflict resolution and technical troubleshooting.

Managed returns and customer inquiries in a high-traffic retail environment. Trained new employees on customer service protocols and POS system usage.

Completed high school education, gaining foundational knowledge and skills across various subjects. Focused on preparing for future academic and career pursuits.