Helen Hope
@helenhope
Customer Support Specialist who streamlines operations and accelerates client-first responses.
United StatesWhat I'm looking for
I help businesses run smoother and respond faster by combining technical support tools with clear, empathetic communication. I focus on seamless daily operations and exceptional client experiences, especially in fast-paced, high-volume environments.
In my recent roles, I managed customer inquiries across email, live chat, and CRM systems (Zendesk, HubSpot, Freshdesk, and Salesforce), consistently resolving issues on first contact. I also improved onboarding and retention by building structured templates and maintaining accurate client data, documentation, and case histories.
Alongside support work, I streamline team execution through calendar and inbox management, project coordination, and SOP/process templates. I’m comfortable supporting remote teams across time zones while maintaining reliability, organization, and sharp attention to detail.
Experience
Work history, roles, and key accomplishments
*Provided structured virtual assistance to executives and teams, ensuring strong organizational discipline by maintaining clear tracking systems for emails, follow ups, tasks, and pending actions using tools like Excel and task management platforms for easy review and accountability
*Managed professional and personal scheduling for C-Level, including agendas, mail, email, calls, travel arrangemen
Conducted 300–350 scripted outbound calls daily to homeowners and prospective clients to introduce Rent to Own Housing opportunities.
*Qualified potential leads by asking targeted questions and verifying interest and eligibility for available programs.
*Generated an average of 20–30 qualified prospects per week through effective cold calling and lead engagement.
*Successfully completed 10–15 live
*Responded to customer inquiries through email, live chat, and CRM platforms while delivering professional and timely support.
*Resolved customer account, product, and service issues efficiently, ensuring a positive customer experience.
*Maintained CRM records, collaborate with internal teams, and meet service performance targets
*Processed returns, exchanges, and refunds in accordance with compan
◾Supported over 150 patient and provider accounts daily, ensuring seamless communication and issue resolution thorough live chat, email and call systems.
◾Designed patient self service materials that reduced inbound support requests by 35% while improving digital literacy among users.
◾Maintained an average CSAT score of 4.9/5 and first response time under one hour.
◾Collaborated cross function
*Provided high level virtual support to 10+ clients, handling scheduling, research, and task
management across multiple time zones.
*Organized digital filing systems and standardized naming conventions, improving team access
speed by 50%.
* Prepared weekly business summaries and client reports, ensuring clarity in deliverables and
next steps.
*Introduced a task-tracking dashboard using ClickUp
Education
Degrees, certifications, and relevant coursework
The Federal Polytechnic Nekede, Owerri.
Higher National Diploma, Computer Science
2010 - 2015
The Federal Polytechnic Nekede
Higher National Diploma, Computer Science
2010 - 2015
Earned a Higher National Diploma (HND) in Computer Science from The Federal Polytechnic Nekede from 2010 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Helen?
You can contact Helen and 90k+ other talented remote workers on Himalayas.
Message HelenGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
