Vickky Mykes

Some customer support teams are so focused on closing tickets that they forget there's a customer on the other side of every conversation.

That's something I've never believed in.

I've spent the last 6+ years working with customers across e-commerce, SaaS, sales, and service businesses. I've handled everything from order inquiries and delivery delays to product recommendations, complaints, returns, follow-ups, and sales conversations.

And I've done it at volume.

• The Cover CompanyUK: I handled 60+ live chats and 40+ emails daily while maintaining an industry-leading 12-second average chat response time.

• Sellence: I managed 150+ customer conversations daily across multiple client accounts, working seamlessly across chat, WhatsApp, and Slack.

My sales experience also taught me something important: a good support conversation can do more than solve a problem. It can build trust, retain a customer, and sometimes create another sale. Through precision fact-finding and personalized follow-ups, I helped increase account sign-ups by 55% within two months.

My everyday toolkit includes Zendesk, Gorgias, Intercom, Freshdesk, Shopify, and HubSpot.

THE DIFFERENCE:
I am built for lean, fast-moving teams. I adapt to your unique brand voice instantly, track trends to identify structural workflow bottlenecks, and work entirely without micromanagement.

If your queue is backing up, your chat response times are slipping, or you are losing shoppers at checkout, let's talk. I'm ready to step in and get your operations running flawlessly.

Open to remote opportunities in Customer Support, Customer Experience, E-commerce Support, and Customer Success.