Michel Black

I’m a Senior Specialist focused on sales program execution, KPI-driven reporting, and operational process improvement. At AT&T, I supported senior leadership with strategic insights and key engagement metrics that guided market-level business decisions.

I built and enhanced sales strategy dashboards using comprehensive data analysis, helping the market achieve a top national ranking. I also developed detailed job aids and standard procedures to support multiple organizational functions, ensuring clarity and alignment across teams.

I strengthened team performance through streamlined new hire onboarding and training, and I coordinated scheduling and travel for team members and leadership. I also organized team events and fundraisers, handling logistics, budgeting, and vendor coordination.

Previously, as a Retail Store Manager, I led teams of 6–20 employees to exceed sales targets through daily coaching and performance documentation. I analyzed sales trends, improved inventory procedures, resolved account and device issues for an enhanced customer experience, and consistently led the retail market in audit ratings through operational initiatives—earning 2024 Service Excellence and 2024 Connection Awards for my impact on efficiency, sales performance, and team culture.