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Favour Chris-Chuku

@favourchrischuku

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Proactive Customer Care Representative and Virtual Assistant with 4+ years experience.

Nigeria

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What I'm looking for

I am looking for a role that values client satisfaction, offers growth opportunities, and fosters a collaborative work environment.

I am a proactive and detail-oriented Customer Care Representative and Virtual Assistant with over four years of experience in providing exceptional inbound and outbound support. My expertise lies in utilizing CRM tools, resolving conflicts, and delivering administrative support, all while maintaining a strong focus on client satisfaction and service excellence.

Throughout my career, I have demonstrated my ability to communicate clearly and multitask effectively, even under pressure. I have successfully managed schedules, resolved complaints, and supported teams remotely, enhancing productivity and client retention. My achievements include increasing conversion rates by 27% and improving customer satisfaction scores significantly through personalized service and efficient communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Agent

Current

Calls Expert

Jan 2024 - Present (1 year 5 months)

As a Customer Care Agent, I handled inbound and outbound calls, improving conversion rates by 27% through tailored policy options. I enhanced customer retention by 15% with personalized offers and reduced repeat calls by 33% through effective communication. My role involved streamlining CRM documentation and maintaining high customer satisfaction during peak times.

Customer Relationship Management Conflict Resolution Call Center Operations Customer Retention

Remote Virtual Assistant

Jupec Servicing Company Limited

Jan 2023 - Apr 2023 (3 months)

In my role as a Remote Virtual Assistant, I managed email communications, improving response times by 35%. I coordinated task tracking, ensuring 98% on-time project delivery, and maintained confidentiality while handling sensitive information. I also created engaging PowerPoint presentations for virtual meetings.

Coordination Confidentiality Workflow Optimization Customer Support Time Management Presentation Skills

Customer Service Representative

Zil Insurance Company

Jan 2021 - Jan 2022 (1 year)

As a Customer Service Representative, I upsold products, leading to a 30% increase in purchases. I developed personalized support plans that improved satisfaction scores by 25% and introduced a feedback system that enhanced service delivery. I also led quarterly meetings to evaluate performance and improve service quality.

Upselling Customer Relationship Management Data Analysis Performance Tracking