Michael Hojnacki
@michaelhojnacki
I drive enterprise SaaS adoption, retention, and expansion across strategic customer portfolios.
United StatesWhat I'm looking for
I've led customer success at EyesonScore, building the complete CS function, onboarding playbooks, health scoring, and post-launch adoption reviews that protected 100% launch-client retention.
At Kornit Digital, I managed a $15M portfolio of 12 enterprise accounts, sustained 110%+ net revenue retention, generated $1.8M in expansion revenue, and drove zero involuntary churn for two years. I automated health monitoring with Salesforce, Power BI, Claude, n8n, and Python, eliminating 20+ weekly manual CSM hours while leading C-level EBRs tied to board-level outcomes.
My background also includes enterprise account executive roles at Alliance Graphics and Konica Minolta, where I closed complex technology deals, built enterprise relationships, and coordinated adoption across stakeholders.
Experience
Work history, roles, and key accomplishments
Head of Customer Success
EyesonScore
Jan 2020 - Present (6 years 7 months)
Established the complete customer success function, achieving 100% launch-client retention through adoption reviews and strategic account management. Scaled the company to 25+ states via onboarding playbooks and CRM workflows.
Managed a $15M portfolio of 12 enterprise accounts, sustaining 110%+ NRR and zero involuntary churn. Automated health monitoring and sourced $1.8M in expansion revenue, ranking #1 among regional CS teams.
Enterprise Account Executive
Alliance Graphics
Jan 2020 - Jan 2022 (2 years)
Built a $200K book by acquiring 30 enterprise customers, improving retention-risk visibility by 15%. Won a $100K engagement with Texas A&M Health Science Center through consultative sales.
Enterprise Account Executive
Konica Minolta Business Solutions
Jan 2017 - Jan 2020 (3 years)
Closed $4M in enterprise revenue across complex stakeholder cycles, managing VP and C-level relationships. Drove 15-unit nationwide adoption with zero compliance failures.
Education
Degrees, certifications, and relevant coursework
University of Texas
Bachelor of Science, Mechanical Engineering
Studied Mechanical Engineering at the University of Texas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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