Michael Gregorio

Led UX design across multiple global BT web solutions, driving discovery and implementation through IA, user journeys, Figma prototypes, research and usability testing. Applied design systems with accessibility considerations to handovers for development.

Delivered UX and service design for John Lewis, improving customer journeys and prototypes to support omnichannel retail experiences. Coordinated research, IA and cross-functional delivery to enable product improvements.

Led design practice and service design initiatives for Grünenthal, delivering iterative product improvements and aligning agile processes across multidisciplinary teams. Facilitated research-informed design outcomes for healthcare products.

Led UX for a white-label SaaS dashboard and data-visualization product, designing scalable components and dashboards and ensuring accessible handover for varied large clients. Defined journeys, widgets and high-fidelity prototypes in Figma.

Led design practice delivering iterative UX improvements for Johnson Matthey products, including trading platforms and plant management tools, and served as UX consultant/product owner to align agile delivery.

Built and led product and design teams across 20+ retail brands, defined strategic vision and software infrastructure, and reduced development time by 95% through technology and vendor changes while expanding e-commerce into new markets.

Defined strategic vision and product design infrastructure to enable multiple brands across markets, managing local and remote agile multidisciplinary teams and guiding product design through development cycles.

Delivered UX design for multiple gaming projects, shaping cross-platform experiences and prototypes to support product launches and iterative improvements.

Led a multidisciplinary global digital delivery team, accountable for customer-centric innovation and end quality across websites, apps and games. Drove strategic direction and delivery for digital products.

Managed digital experience and delivery teams at Emirates Group, leading UX strategy and digital delivery for projects (work under NDA).

Supported Westpac with customer-driven innovation, UX strategy and agile digital delivery to improve customer experience across products.

Led ecommerce platform and native apps strategy, built multiskilled teams and implemented CX improvements while integrating the digital team into Agile delivery.

Regional CX Manager responsible for customer experience initiatives and digital delivery across client engagements at EMC Consulting.

Managed a team delivering bespoke cross-platform web solutions for Bodog US and Bodog Europe, overseeing production and delivery of gaming products.

Led information architecture and UX consulting for clients including Jaguar Land Rover, Ford and Nokia, delivering cross-market digital solutions and IA strategy.

Delivered interactive design and cross-platform web solutions for Swiftcover/AXA, producing prototypes and front-end design assets for implementation.

Delivered information architecture and UX solutions for financial services, producing cross-platform applications and web experiences for clients.

Delivered GDS-compliant, UX-driven solutions for a new educational online platform for the Department for Children, Schools and Families (DCSF), managing content and digital delivery.