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Shashank Mishra

@shashankmishra1

Product Designer in UX, interaction design focusing on product led growth and strategy.

Ireland
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What I'm looking for

Product Design Strategist, User Experience, Product Design, Workshop Facilitation, Fast paced and collaborative environment

Expert in leading cross-functional teams, delivering customer-centric solutions, and leveraging data-driven insights to enhance user engagement and business outcomes. Passionate about driving innovation through research, workshop facilitation, and strategic vision.

Experience

Work history, roles, and key accomplishments

TP

Manager - Product Design

Trust Payments

Jun 2022 - Dec 2024 (2 years 6 months)

Collaborated with senior leadership to deliver voice-of-customer insights, informing strategic decisions and improving user engagement by 20% through Lean UX redesigns. Led end-to-end research (design, interpretation, reporting) using internally managed tools and external agencies (Ireland/UK), supporting proposition development and continuous improvement. Led a team of designers and researchers t

OS

User Experience Lead

Optum Technology Solutions

Nov 2020 - May 2022 (1 year 6 months)

Led UX strategies for healthcare solutions, leveraging research methodologies via contextual inquiry and usability testing to define measurable usability goals. Facilitated participatory design workshops with stakeholders, bridging business and user objectives. Applied WCAG accessibility guidelines to be compliant and expand the user base.

PC

Senior Product Designer

Pyramid Consulting

May 2014 - May 2015 (1 year)

In this role, I worked as a Senior Product Designer, contributing to the design and development of various client projects. I applied design principles to create intuitive and engaging user experiences.

CS

Lead UX Designer

Cognizant Technology Solutions

Aug 2011 - Apr 2014 (2 years 8 months)

As a Lead UX Designer, I was responsible for overseeing UX design projects and mentoring junior designers. I ensured the delivery of high-quality user experiences across multiple platforms.

HL

Product Lead

HCL Technologies Ltd.

Feb 2006 - Aug 2011 (5 years 6 months)

In my role as Product Lead, I managed the product lifecycle from conception to launch. I collaborated with engineering and marketing teams to ensure product success and user satisfaction.

SL

Senior Interaction Analyst

Satyam Computer Services Ltd.

Aug 2005 - Feb 2006 (6 months)

As a Senior Interaction Analyst, I focused on improving user interaction and usability for various software applications. My work involved detailed analysis of user behavior and interface design.

Education

Degrees, certifications, and relevant coursework

Letterkenny Institute of Technology logoLT

Letterkenny Institute of Technology

Post Graduate Diploma, UX & Applied Innovation

2020 - 2021

Completed a Post Graduate Diploma focusing on User Experience and Applied Innovation. This program provided in-depth knowledge and practical skills in the field.

Human Factors International logoHI

Human Factors International

Certified Usability Analyst, Usability Analysis

2008 - 2008

Obtained certification as a Certified Usability Analyst from Human Factors International. This certification enhanced expertise in usability principles and practices.

Delhi University logoDU

Delhi University

Bachelors in Business Studies, Business Studies

1997 - 2000

Completed a Bachelor's degree in Business Studies at Delhi University. This program provided a foundational understanding of business principles and practices.

Tech stack

Software and tools used professionally

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Shashank Mishra - Manager - Product Design - Trust Payments | Himalayas