Michael Amos

Providing career and business advice and support, custom-tailored to each client’s individual needs. Letter writing, career and business support, proofreading and editing, marketing, training and development; the services I provide are always increasing to fill the niches required by my clients.

Performed interview duties and supported market research activities, including communications, query handling, and customer service support.

Teaching English grammar/spelling/sentence structure etc, creating lesson plans and setting study assignments, marking completed study assignments and providing feedback, assistance in the translation of documents, etc.

Inputting invoices onto Origin, answering enquires by email and telephone, liaising with staff and suppliers to progress invoices, providing regular updates/reports, creditor schedules, filing and other administrative duties etc. I also implemented numerous new systems to improve department efficiency and undertook training on the I-procurement system.

Managing International accounts from start to finish, inputting purchase and sales orders, creating required documents for customs clearance, monitoring deadlines to ensure smooth transactions, finalising accounts, updating trackers, analytical spreadsheet creation and management, use of Sage Line 100 and X3, liaising with procurement and sales agents, liaising with suppliers for documents, produc

Creating and despatching orders via Red Prairie, Navision and TIMS systems, allocating and amending stock, liaising with warehouse staff to resolve issues, aiding customer services with claim enquiries, creating paperwork for loads, monitoring paperwork compliance and compiling records for enquiry purposes, answering internal and external enquiries via phone and email, general admin duties i.e. sc

Move from Aberdeen back to Stafford.

Provided supervision across retail/coffee shop and sub-outlets, including staff management, training, stock ordering, organisation for audit purposes, and Health and Safety oversight. Also handled cash office, reception and switchboard duties including enquiries, switchboard work, parcel receiving, visitor sign-in, and parking permit issuing.

Supervisor, ShopHub, Aberdeen
Daily Duties/Experience: Staff management/rotation/training, stock management and ordering (via Picos system), organisation of paperwork/file keeping (for audit purposes), Health and Safety management, sales maximisation, till and shop opening/closing, store/stock maintaining (for presentation and stock availability), cash handling and float management.

Supervisor,

I primarily worked as an Operations Manager for Sundays and Thursday evenings with varying tasks i.e. refunds/exchanges (dealing with general customer complaints/enquiries), sales, managing members of staff (holidays/workloads/training etc), till work, team briefing (i.e. appraisals /sickness/disciplinary etc), stock managing, store close down etc. I also took on the Personal Care section alongsid

Taking and filling orders, cleaning, stock monitoring, till work, serving food/table set up etc.

Phone and letter enquiries, minute taking, letter creation, file management, extra training etc.

Stock management/rotation, customer enquiries, cleaning, taking deliveries, managing staff etc.)

Phone enquiries/notifications, file management, letter creation/franking, staff support etc.

Customer enquiries, till work, head of men's formal wear, stock management etc.

Completed GCSEs (including Maths, English Language/Literature, French, Biology, Physics, Chemistry, and others) from September 1999 to July 2004.

Maths, English Language, English Literature, French, Biology, Physics, Chemistry, Graphic Design, Geography, RE, Food-Technology