Ken Payne
@kenpayne
I’m a responsible administrator and data professional with strong IT skills, customer service, and meticulous attention to detail.
United KingdomWhat I'm looking for
I’m a professional, polite administrator with over 10 years’ experience across diverse industries, including media and leisure, and within voluntary and health sector teams. People recognize me as responsible, punctual, and well-presented, and I’m comfortable working alone or supporting a team.
In my current role as a Customer Service Team Officer for the Multiple Sclerosis Society, I process donations and membership fees using Raiser’s Edge, administer Supporter Care, and handle constituent email requests. I also help onboard and train new staff members, balancing accuracy with strong communication and a friendly, professional approach.
Before that, I worked in Customer Service and administrative support roles across similar environments, including temporary assignments in HR and operations. I’ve supported data processing and reporting needs, performed data cleansing and calculations in Excel using functions like VLOOKUP and CONCATENATE, and created charts and documentation to keep stakeholders informed.
Earlier in my career, I spent 10+ years in advertising creative services as a Traffic Manager, where I identified time-management and cost-saving improvements—such as introducing a department scanner that saved thousands of pounds in studio costs. I’ve since built my administrative and IT strengths through training in areas like cybersecurity, digital and IT skills, project management (PRINCE2), and SQL—so I can bring structure, care, and practical problem-solving to every task.
Experience
Work history, roles, and key accomplishments
Customer Service Team Officer
Multiple Sclerosis Society
Mar 2023 - Present (3 years 3 months)
Processed donations and membership fees using Raiser’s Edge, and handled supporter care by replying to and completing email requests from constituents. Helped onboard new staff through training support.
Customer Service Team Officer
Multiple Sclerosis Society
May 2022 - Mar 2023 (10 months)
Covered a team member on secondment, processing donations and membership fees using Raiser’s Edge and administering supporter care requests. Supported email-based constituent enquiries and contributed to staff training for donation processing procedures.
Admin Assistant
Strabag UK
Apr 2022 - May 2022 (1 month)
Supported an HR project by updating staff details in the ADP database and editing personnel documents. Converted Word documents to PDF formats and helped maintain accurate records.
Customer Service Team Officer
Multiple Sclerosis Society
Feb 2021 - Mar 2022 (1 year 1 month)
Worked in the Customer Service Team processing donations and membership fees using Raiser’s Edge. Assisted with training permanent staff on donation processing procedures.
Data Administrator
Santa Fe Relocations
Jan 2021 - Feb 2021 (1 month)
Assisted the Global Head of Security and Compliance with corporate social responsibility (CSR) reporting data collection and preparation. Performed data cleansing and calculations using VLOOKUP and CONCATENATE for reporting readiness.
Data Administrator
Santa Fe Relocations
Feb 2020 - Mar 2020 (1 month)
Supported the Global Head of Security and Compliance with CSR reporting by collecting and preparing datasets. Conducted data cleansing and created charts for reporting output.
Admin Assistant
Strabag UK
Jan 2020 - Feb 2020 (1 month)
Provided HR administrative support by creating recruitment job description forms and uploading digital files to the staff portal. Maintained organised, up-to-date documentation for HR processing.
Data Entry
Hackney County Council
Nov 2019 - Dec 2019 (1 month)
Entered data from residents’ consultation forms into the Response Database, targeting a minimum of 70 entries per day and averaging 75 per day. Maintained consistent throughput and accuracy during the short-term recycling project.
Data Entry
Vohkus
May 2019 - Sep 2019 (4 months)
Migrated manual data from MS files into MultiFile format for ongoing administrative processing. Provided IT support on hardware issues, helping to administer and manage device-related problems.
Data Processing
Multiple Sclerosis Society
Feb 2019 - Apr 2019 (2 months)
Processed donations and membership fees using The Raiser’s Edge by entering donation records into the system. Created cash and cheque batches to support accurate data entry workflows.
Data Entry
Solarplicity
Jan 2019 - Feb 2019 (1 month)
Processed energy customer disputes using Gentrack and MPAN data, checking meter readings against acceptable ranges. Validated cases to ensure decisions were based on correct gas and electric reference information.
Education
Degrees, certifications, and relevant coursework
Courseiv
Master of ChatGPT, Artificial Intelligence (ChatGPT)
Completed a Master of ChatGPT with Courseiv.
Courseiv
Gateway Level 1 Award in Cybersecurity, Cybersecurity
Completed a Gateway Level 1 Award in Cybersecurity with Courseiv.
Courseiv
Gateway Level 2 Award in Digital and IT Skills, Digital and IT Skills
Completed a Gateway Level 2 Award in Digital and IT Skills with Courseiv.
ETCAL
Level 1 Certificate in Digital Contact Centre Operations, Digital Contact Centre Operations
Completed an ETCAL Level 1 Certificate in Digital Contact Centre Operations.
Reed Training
PRINCE2, Project Management
Completed PRINCE2 training with Reed Training.
Major Training
Microsoft Project 2003, Project Management (MS Project)
Completed Microsoft Project 2003 training with Major Training.
Major Training
Dreamweaver Introduction, Web Development
Completed a Dreamweaver introduction course with Major Training.
Codefinity
Introduction to SQL, Databases (SQL)
Completed an Introduction to SQL course with Codefinity.
Codeinfinity
SQL – Intermediate, Databases (SQL)
Completed an Intermediate SQL course with Codeinfinity.
Metropolitan Film School, Ealing
Practical Film-making, Film-making / Production
Completed Practical Film-making training at Metropolitan Film School in Ealing.
Courseiv
Master of Claude
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
Interested in hiring Ken?
You can contact Ken and 90k+ other talented remote workers on Himalayas.
Message KenFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
