John Bell
@johnbell
Experienced customer service and administration professional delivering reliable operations.
United KingdomWhat I'm looking for
I am an experienced customer service and administration professional with a background in customer-facing management, account management, and office administration across retail and corporate environments. I consistently deliver high levels of customer service, maintain accurate operational records, and support senior management through reporting, subcontractor coordination, and continuous improvement initiatives.
My career highlights include long-term customer service management at Ladbrokes with top shop performance and perfect mystery shopper scores, account and sales responsibilities at Infotone, and recent administration leadership at BFE Electrical where I managed client documentation, reporting, quotations, and compliance. I bring a meticulous attention to detail, a proactive work ethic, and a focus on building effective working relationships to drive repeat business and operational efficiency.
Experience
Work history, roles, and key accomplishments
Administration Assistant
BFE Electrical
Jun 2021 - Sep 2025 (4 years 3 months)
Managed office procedures and supported the Managing Director, maintained client and subcontractor documentation, and produced timely management reports to improve operational efficiency and compliance.
Training Co-ordinator
Mentor FLT
Feb 2019 - May 2019 (3 months)
Coordinated training bookings and customer communications, produced regular reports, cleansed databases and supported customer follow-up to improve booking accuracy and client satisfaction.
Customer Accounts Manager
Infotone
Sep 2017 - Nov 2018 (1 year 2 months)
Managed accounts and new business sales through consultative selling, met revenue targets, organised deliveries and liaised with subcontractors to ensure cost-effective service delivery.
Customer Services Manager
Ladbrokes
Aug 2006 - Sep 2017 (11 years 1 month)
Led shop-level customer service and cash operations, trained staff on products and promotions, and maintained top performance metrics including 100% mystery shopper scores and high attendance.
Production Technician
Jabil Circuit
Jun 2005 - Aug 2006 (1 year 2 months)
Worked on assembly and repair of circuit boards, performed general warehouse duties, and prepared documentation while communicating shift progress to management to maintain production continuity.
Performed various in-store roles while studying, supporting store operations and customer service across departments.
Education
Degrees, certifications, and relevant coursework
West Lothian College
Higher National Diploma, Information Technology
2000 - 2003
Completed N.C., H.N.C., and H.N.D. studies in Information Technology between 2000 and 2003.
Whitburn Academy
Standard Grades, General Secondary Education
Achieved eight Standard Grade subjects including Maths, English, and Information Technology.
Availability
Location
United KingdomAuthorized to work in
Job categories
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