Sonia Leleczkina

Managed bar operations and supervised staff while handling customer service, stock receiving and cash reports during a fixed-term contract, improving service consistency across shifts.

Provided multilingual customer support via telephone and email, processing orders and resolving inquiries to maintain high customer satisfaction across campaigns.

Provided telephone and email customer support in multiple languages, handling inquiries and maintaining high service standards across shifts.

Prepared transport invoices and consignment documents, coordinated with customs and tax offices, and produced daily Excel sales and production/transport reports to support international shipments.

Prepared accounting documents, performed Excel data entry for sales, transport and invoices, generated statements and inventories, and processed customer orders to support accounting workflows.

Managed pub operations including supplier ordering, customer service, and cash/terminal handling while performing waiter and bartender duties to ensure smooth service delivery.

Provided beauty treatments and managed reception customer service, including cash register and terminal transactions.

Delivered beauty treatments and provided reception/customer service including cash and terminal transactions to maintain client satisfaction and appointment flow.

Achieved a Level 2 Certificate in Team Leading from Steps2Skills in 2024.

Completed an Administration Technician qualification focused on administrative processes and office support tasks.

Completed an Administration Technician vocational qualification in Lublin in 2020.

Completed a Bachelor of Cosmetology program at WSSP Wincenty Pol in 2016.