Mia Copeland
@miacopeland
Motivated customer service representative with strong communication skills.
What I'm looking for
I am a dedicated and passionate individual with a strong work ethic and a commitment to delivering exceptional customer service. My experience as a Customer Service Representative at Hinduja Global Solutions has equipped me with the skills to handle inquiries and resolve issues effectively, ensuring customer satisfaction at all times. I pride myself on my ability to develop positive relationships with customers through excellent communication and follow-up skills.
In addition to my customer service experience, I have also worked as a Personal Assistant in various settings, including a construction company and a barber salon. These roles have honed my organizational skills and ability to manage multiple tasks efficiently. I thrive in team environments and am equally comfortable working independently, always striving to exceed company goals and maintain a high standard of professionalism.
Experience
Work history, roles, and key accomplishments
Personal Assistant
Garth Construction and Associate
Sep 2021 - Jun 2024 (2 years 9 months)
Supported project managers in delivering residential and retail projects. Assisted in ordering materials, maintained construction equipment, and managed office documents to ensure project efficiency.
Customer Service Representative Lead
Hinduja Global Solutions
Sep 2021 - Jan 2023 (1 year 4 months)
Led a customer service team to address inquiries and resolve issues related to online orders. Ensured a friendly and professional service while handling complaints and maintaining positive customer relationships through effective communication.
Personal Assistant
Andre’s Barber Salon
Aug 2020 - Jun 2021 (10 months)
Provided high-quality customer service in a barber salon, managing appointments and maintaining a clean workspace. Ensured customer satisfaction and efficient operations through effective communication.
Education
Degrees, certifications, and relevant coursework
Excelsior High School
High School Diploma, General Studies
2014 - 2019
Completed secondary education with a focus on various subjects including Mathematics, English Language, Social Studies, and Family Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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