Rianna Taylor
@riannataylor
Dependable customer service professional with over 5 years of experience.
JamaicaWhat I'm looking for
As a dedicated customer service professional with over five years of experience, I have honed my skills in high-volume call centers and client support. My journey has equipped me with the ability to manage customer relationships effectively, resolve conflicts, and deliver exceptional service in both in-person and remote environments. I pride myself on being dependable and results-driven, always striving to exceed customer expectations.
Throughout my career, I have worked in various roles, including as a Member Retention Agent at the Jamaica Automobile Association, where I handled member inquiries and maintained positive relationships. My experience as an Administrative Assistant at BARCODE JAMAICA JDP further solidified my organizational and multitasking abilities. I am adept at using CRM systems and handling sensitive data, which has allowed me to work independently with minimal supervision while ensuring that all customer interactions are documented accurately.
I am passionate about providing excellent customer service and continuously seek opportunities to improve processes and enhance customer satisfaction. My goal is to leverage my skills and experience to contribute positively to a dynamic team and help drive business success.
Experience
Work history, roles, and key accomplishments
Member Retention Agent
Jamaica Automobile Association (JN Group)
Sep 2023 - Jan 2024 (4 months)
Handled member inquiries via phone and email, resolving concerns related to services, billing, and scheduling. Built and maintained positive member relationships, serving as the main point of contact. Provided updates on program changes and gathered feedback through regular surveys.
Administrative Assistant / Receptionist
BARCODE JAMAICA JDP
Sep 2023 - Dec 2023 (3 months)
Managed phone lines, scheduled appointments, and coordinated meetings. Maintained electronic and physical filing systems. Provided support for recruitment, training sessions, and procurement of office supplies.
Banking Collections Associate
Sutherland Global
May 2023 - Aug 2023 (3 months)
Contacted customers to discuss delinquent accounts and provided solutions to meet payment obligations. Educated customers about their account status and assisted with payment arrangements.
Customer Service Representative / Client Care Officer
Hinduja Global Solutions (HGS)
Sep 2019 - Mar 2023 (3 years 6 months)
Handled high volumes of inbound and outbound calls to assist with account issues, product inquiries, and documentation updates. Assisted clients with account details and ensured accurate KYC documentation.
Customer Service / Sales Representative
Kalls Group of Companies
Jul 2018 - Jul 2019 (1 year)
Responded to insurance-related customer inquiries and complaints. Accessed client accounts and policy details, explained coverage, and referred clients to agents for policy upgrades.
Research Intern
Bureau of Gender Affairs
May 2017 - Jul 2017 (2 months)
Assisted with research projects focused on gender affairs, contributing to data collection and analysis. Supported the team in preparing reports and presentations.
Education
Degrees, certifications, and relevant coursework
Holy Childhood High School
CSEC Qualifications, General Education
Completed CSEC qualifications with subjects including EDPM, English Language, English Literature, Mathematics, Social Studies, History, Religious Education, and Office Administration.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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