Devoniaa User

Trained to deliver exceptional customer service in a fast-paced, high-pressure, call center environment. Major responsibilities include handling inbound calls from Aetna Insurance US-based customers. Consistently achieved over 95% first call resolution, always ensuring that customers' issues are clearly understood and completely resolved.

Handled a number of secretarial and administrative duties within the company including managing correspondences, maintaining office supply inventory and overseeing company expenses. Responsible for office upkeep and equipment maintenance including computers, copy machines, and fax machines etc. Managed overall inventory and ordering of office supplies, resulting in consistent availability of mater

Seasonal employment opportunity in a retail clothing store. Assisted customers throughout their shopping experience, guiding them to find items in the store and suggesting alternative and additional products.

Seasonal employment in a small store, primarily retailing cosmetics and personal care items. Tasks included helping customers with product-related inquires, cash collection and replenishing store inventory as needed.

Acquired a Diploma as a Health Care Assistant Specialist, focusing on practical skills and continuous learning for professional development. Eager to apply gained skills to aid patients and the elderly, ensuring their safety, comfort, and care.

Currently in progress of completing a City & Guilds Diploma. This program is enhancing skills and knowledge in a specific vocational area.

Achieved CSEC passes in English A, Biology, Social Studies, Human & Social Biology, and Office Administration. These subjects provided a foundational education in various academic and administrative areas.