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@capeechwatkins
Detail-oriented professional with strong customer service and administrative skills.
As a motivated and detail-oriented professional, I bring over two years of customer service experience coupled with a solid background in administrative support. My journey has equipped me with the ability to handle customer inquiries effectively, manage transactions with precision, and provide efficient solutions that enhance customer satisfaction. I pride myself on maintaining accurate records and promoting products while ensuring compliance with organizational policies.
In my current role as an Administrative Assistant at the Ministry of Labour, I have honed my skills in organizing and maintaining managers’ calendars, preparing professional presentations, and implementing organizational systems that boost office efficiency. My previous experience as a Sales Representative at Hinduja Global Solutions allowed me to achieve a 95% customer satisfaction rate while resolving issues promptly and maintaining customer loyalty. I am eager to leverage my strengths in a role that values dedication, efficiency, and a customer-focused approach.
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Work history, roles, and key accomplishments
Ministry of Labour
Sep 2023 - Dec 2024 (1 year 3 months)
Organized and maintained managers’ calendars, prepared presentations and reports, and implemented systems to enhance office efficiency. Delivered excellent customer service as the first point of contact for clients.
Hinduja Global Solutions
Oct 2021 - Sep 2023 (1 year 11 months)
Responded to customer inquiries with a 95% satisfaction rate, resolved issues promptly, and maintained accurate records. Educated customers on products and services while consistently exceeding sales targets.
Courts Unicommer
Mar 2020 - Oct 2021 (1 year 7 months)
Processed customer transactions with high accuracy, assisted with product inquiries, and managed administrative tasks. Provided professional customer service to ensure a positive shopping experience.
Community and Workers of Jamaica Co-operative Credit Union
Jan 2019 - Mar 2020 (1 year 2 months)
Processed banking transactions, managed cash handling, and ensured compliance with bank policies. Promoted banking products and resolved customer issues while maintaining accurate records.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
2015 - 2019
Completed a High School Diploma with a focus on various subjects including Mathematics, English, Principles of Business, and Information Technology.
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