Open to opportunities

Mia Adams

@miaadams

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Customer care and sales manager driving operational efficiency and customer satisfaction.

Nigeria

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What I'm looking for

I seek a growth-oriented role where I can apply customer care, sales and logistics expertise to improve processes, boost customer satisfaction, and contribute to team success.

I am a dedicated, detail-oriented customer care and sales professional with six years of experience across B2C and B2B support, logistics, dispatching, and sales operations. I have led complaint resolution, managed logistics from warehouse to distributor and consumer, and implemented quality-control procedures that improved product efficiency and reduced inconsistencies.

My background includes roles as Customer Support & Logistics Manager and Sales Manager/Dispatcher, where I used CRM systems, call centers, and reporting to boost service quality and sales metrics. I am assertive, adaptable, and eager to contribute strategic and operational value to a growth-focused team.

Experience

Work history, roles, and key accomplishments

Sales Manager / Dispatcher

Techvill Appliance Repair

Jan 2022 - Dec 2025 (3 years 11 months)

Scheduled service and installation appointments and implemented quality-control procedures that reduced inconsistencies between customers and technicians by 30%, improving customer satisfaction.

Scheduling Dispatching CRM Quality Control Sales Metrics Customer Relations

Customer Support Manager

Justfit KFT Technology Europe

Jan 2018 - Dec 2022 (4 years 11 months)

Spearheaded B2C and B2B customer support and managed warehouse-to-distributor logistics, improving product efficiency by 15% through process and CRM-driven interventions.