Nsisong Uduak Akpan
@nsisonguduakakpan
Customer service manager driving retention, dispute resolution, and operational excellence.
NigeriaWhat I'm looking for
I am a customer service manager with over five years of experience leading high-achieving teams in fast-paced, customer-focused environments. I deliver measurable results in customer retention, dispute resolution, and service quality by building effective customer experience plans and fostering cross-functional collaboration with product, marketing, and sales.
I have led operational and logistic functions, overseen KPI-driven performance reporting, and implemented initiatives that improved workflow efficiency and reduced time-to-resolve customer issues. I am committed to developing teams, enforcing accountability, and aligning customer needs with business objectives to drive revenue growth and brand loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
GIG Logistics Technology Limited
Oct 2022 - Present (3 years 3 months)
Led customer service and logistics operations, improved workflow efficiency through daily operational planning, reduced time-to-resolve disputes, and monitored KPIs to increase customer satisfaction and retention.
Customer Service Agent
GIG Logistics Technology Limited
Dec 2020 - Oct 2022 (1 year 10 months)
Handled customer inquiries across phone, email, and chat, resolved issues to meet satisfaction targets, and participated in continuous training to improve service delivery.
Customer Service/Cashier
MR TSR Fast Food Limited
Sep 2019 - Oct 2020 (1 year 1 month)
Managed customer transactions and administrative tasks, maintained health and safety standards, handled incident reports and customer feedback, and monitored daily cash flow.
Customer Service Administrator
Nigerian Tourism Development Corporation
May 2019 - Aug 2019 (3 months)
Responded to customer inquiries via phone and email, scheduled client appointments, and managed internal file transfers to support administrative operations.
Education
Degrees, certifications, and relevant coursework
UUUniversity of Uyo
Bachelor of Arts, International Relations
2012 - 2016
Completed a Bachelor of Arts in International Relations at the University of Uyo, graduating in 2016.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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