Oyewunmi Olushina
@oyewunmiolushina
I am a customer support and logistics professional improving delivery operations and customer satisfaction.
NigeriaWhat I'm looking for
I am a methodical, goal-oriented customer support and logistics professional who inspires teams to excel under pressure. I bring several years of hands-on experience in customer management, telesales and field operations.
In my current role I manage logistics and customer support, planning and monitoring deliveries, routing drivers using logistics software, supervising equipment maintenance and responding to delivery queries to reduce costs and improve timeliness.
I have a strong background in vendor auditing, call handling, lead generation and account management, and I use tools including Microsoft O365, Salesforce and Paystack to streamline workflows and maintain accurate records.
I am eager to join a growing organization where I can continue to optimize operations, strengthen customer relationships and take on increasing responsibility to drive measurable results.
Experience
Work history, roles, and key accomplishments
Logistics Manager/Customer Support
Fastest Cakes
Oct 2024 - Present (11 months)
Plan and monitor outgoing deliveries, supervise logistics and driver routing, and implement process improvements to streamline operations and reduce costs. Manage customer delivery queries, assist with payments via Paystack, and oversee facility equipment maintenance.
Customer Support Specialist
Ntel Ltd
Feb 2022 - Sep 2024 (2 years 7 months)
Performed vendor audits and enforced SLA terms while managing high-volume inbound calls to generate sales leads and resolve customer issues. Maintained detailed customer records and processed accounts to improve satisfaction and retention.
Telesales Agent
Opay Nigeria Limited
Apr 2019 - Mar 2022 (2 years 11 months)
Managed high volumes of inbound calls, generated sales leads, and identified customer needs to drive satisfaction and conversions. Kept accurate records of interactions, processed customer accounts, and supported vendor performance monitoring.
Field Business Development Officer
Parallex Microfinance Bank
Feb 2018 - Apr 2019 (1 year 2 months)
Met a monthly target of 1,000 client account closures by raising and resolving client complaints, documenting profiles, and implementing follow-up processes. Collaborated with operations to optimize support workflows and provided day-to-day support for customer-facing applications including Deel.
Education
Degrees, certifications, and relevant coursework
KTKorea Advanced Institute of Science and Technology
Certificate, Supply Chain Management
2023 -
Completed the Supply Chain Management: Learning Perspective course at KAIST in 2023.
Tai Solarin University of Education
Bachelor of Science in Education, Social Studies
2011 - 2015
Completed a Bachelor of Science in Education (Social Studies) at Tai Solarin University of Education from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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