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Maureen Ogbonna

@maureenogbonna

Customer service representative at LYNCS AFRICA who resolved client issues across support channels and improved retention.

Nigeria

Message

At LYNCS AFRICA, I responded to customer enquiries across phone, email, WhatsApp, social media, and other support channels. I resolved complaints within company procedures and escalated complex issues when needed.

At KNT Logistics, I supported clients and coordinated logistics. I improved inventory tracking and restocking processes, reducing fulfillment delays by 25%.

At MAX NG, I handled client inquiries and billing requests across live chat, email, and phone, maintaining a 95% first-contact resolution rate. Earlier, at IROKOTV, I managed more than 100 customer interactions weekly and achieved a 40% upsell rate.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Lyncs Africa

Apr 2023 - Aug 2026 (3 years 4 months)

Responded to customer enquiries via phone, email, WhatsApp, and social media. Resolved complaints professionally, escalated complex issues, and met service targets for response time, resolution time, and customer satisfaction.

Customer Service Complaint Resolution Escalation Management Communication Skills CRM

Logistics Manager / Client Support

KNT Logistics

Jul 2021 - Feb 2023 (1 year 7 months)

Acted as primary point of contact for clients and logistics coordination, ensuring timely communication and delivery. Improved inventory tracking and restock process, reducing fulfillment delays by 25%.

Logistics Coordination Inventory Management Dispatch Operations Team Management Slack Zoom Google Calendar

Customer Support Executive

MAX NG

Sep 2020 - Jun 2021 (9 months)

Responded to client inquiries across live chat, email, and phone, maintaining a 95% resolution rate on first contact. Handled billing requests, refunds, and product usage support, improving response time by 20%.

Customer Support Live Chat Email Support Phone Support Billing Refunds Feedback Analysis

Customer Service Representative

IrokoTV

Feb 2018 - Aug 2020 (2 years 6 months)

Managed over 100 customer interactions weekly across inbound/outbound calls, emails, and live chat. Achieved a 40% upsell rate by identifying client needs and offering tailored product recommendations.

Customer Service Upselling Cross Selling Communication Skills Live Chat Email Support