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@blessingoguguo
Customer service professional with a passion for exceptional support.
I am a dedicated Customer Service Professional with over 2 years of experience in delivering exceptional support across logistics, e-commerce, and service-based industries. My proficiency in CRM platforms such as Salesforce, Zendesk, and HubSpot, combined with my strong communication skills, has enabled me to effectively resolve customer inquiries and enhance overall satisfaction.
In my previous roles, I have successfully managed customer interactions, tracked bookings, and ensured timely deliveries, achieving significant improvements in response times and customer satisfaction rates. As an entrepreneur, I also managed a clothing business, where I honed my skills in customer relations, order processing, and digital marketing. I am passionate about optimizing service processes and delivering exceptional customer experiences.
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Work history, roles, and key accomplishments
Ssbooking Company
Aug 2023 - Oct 2023 (2 months)
Handled inquiries through calls, chats, and email, reducing response time by 60%. Tracked bookings, managed requests, and ensured accurate deliveries while assisting with refund and rescheduling requests to ensure customer satisfaction.
Magikworld Global Services
Nov 2022 - May 2023 (6 months)
Responded to over 500 customer requests monthly via CRM tools, maintained accurate delivery records, and ensured follow-up with customers to improve satisfaction while collaborating with internal teams to resolve issues efficiently.
Gekko Logistics
Aug 2021 - Sep 2022 (1 year 1 month)
Communicated with customers and delivery teams to ensure job completion, resolved service issues quickly to maintain client trust, and coordinated over 500 deliveries monthly, achieving a 70% on-time delivery rate.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Philosophy
2014 - 2019
Studied various aspects of philosophy, including ethics, logic, and metaphysics, which enhanced critical thinking and analytical skills.
Software and tools used professionally
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