rebecca Apetuje
@rebeccaapetuje
Customer service professional with 5+ years delivering world-class support across calls, email, and remote care.
ZimbabweWhat I'm looking for
I’m a customer service and customer care specialist with over 5+ years of experience across telecommunications, retail, hospitality, and industrial support. I provide world-class customer service through inbound and outbound calls, plus email/chat support, handling customer needs with strong communication and customer-focused creativity.
I’ve also worked remotely in customer complaints support for an online marketing industry, managing shipping status, returns, and refunds while working on multiple client platforms. Beyond support, I’ve coordinated dispatch and shipment routes as a distribution & packing specialist—packing orders, expediting with freight forwarders, and keeping shipments aligned with customer requests.
Experience
Work history, roles, and key accomplishments
Distribution & Packing Specialist
Vicom Staffing Agency
Jan 2022 - Jan 2024 (2 years)
Dispatched shipments based on customer requests and coordinated with freight forwarders to expedite deliveries. Packed and prepared orders, working with logistics and production line receiving tasks.
Customer Care Specialist (Remote)
PFS Global Marketing Inc
Jan 2020 - Jan 2022 (2 years)
Worked remotely to handle customer complaints for online marketing inquiries, including shipping status, returns, and refunds. Communicated resolutions and supported customers through customer care channels.
Customer Service Representative
TeleTech Inc
Jan 2015 - Jan 2020 (5 years)
Provided world-class customer service for inbound calls and supported customers across multiple client platforms. Handled inbound/outbound call inquiries and communicated via email and chat.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Science, Business Administration
2014 - 2018
Completed a B.Sc. in Business Administration at the University of Ibadan from 2014 to 2018.
Ibadan Polytechnic
2012 - 2014
Attended Ibadan Polytechnic from 2012 to 2014.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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