Open to opportunities

Joy Okechi

@joyokechi

Message

I resolve customer issues and improve retention across remote support and logistics operations.

Nigeria

Message

What I'm looking for

I'm looking for a full-time remote customer support or customer success role where I can resolve client issues, manage escalations, maintain accurate CRM records, and build lasting customer relationships across time zones.

I've supported international EMEA clients and logistics customers through email, chat, and phone, resolving order, shipment, and delivery issues while protecting customer trust.

As an independent Customer Support Specialist, I reduced critical issue resolution time by 30% through structured triaging and escalation workflows. I also maintained client retention through proactive follow-ups, appointment coordination, and accurate interaction records.

In customer success roles, I've managed ticket queues in HubSpot and Zendesk, handled escalations end-to-end, and applied onboarding, account health, and milestone-tracking frameworks.

I'm comfortable working asynchronously across time zones and bring a detail-oriented approach to CRM administration, record accuracy, and client communication.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Logistics Company

May 2025 - Jul 2026 (1 year 2 months)

Handled front-line customer inquiries regarding order status, shipment tracking, and delivery timelines, resolving issues via phone, email, and chat. Coordinated with dispatch and warehouse teams to resolve delivery delays and shipment discrepancies, reducing escalations.