Open to opportunities

Jesufemi Ayanlowo

@jesufemiayanlowo

Message

Operations-focused logistics and customer engagement professional driving process improvements.

Nigeria

Message

What I'm looking for

I seek a role where I can improve operations and customer experience, drive process efficiencies, and grow into broader logistics or operations leadership.

I am an organized, results-driven operations and customer engagement professional with over five years of experience coordinating logistics, managing client relationships, and streamlining day-to-day business activities.

In my current role as Head of Logistics & Customer Engagement, I managed 500+ weekly client requests, achieved a 95% resolution rate, reduced delivery delays by 45%, and implemented a cost-monitoring system that cut transport expenses by 18%.

I bring strong skills in scheduling, records management, CRM tools, social media communication, and process improvement, and I focus on delivering measurable operational efficiencies and excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Head of Logistics & Customer Engagement

Current

HeroesNG Logistics

Jun 2022 - Present (3 years 7 months)

Coordinated logistics and customer engagement handling 500+ weekly requests with a 95% resolution rate, reduced delivery delays by 45%, and implemented cost-monitoring that cut transport expenses by 18%.

Logistics Coordination Customer Engagement Process Improvement Reporting CRM Microsoft Excel

Social Media Manager & Customer Engagement Officer

Stallion Movers Logistics

Feb 2020 - Mar 2022 (2 years 1 month)

Managed social channels and client communications to resolve inquiries, launched retention initiatives that increased repeat business by 30%, and coordinated service teams to ensure timely operations.

Social Media Management Customer Engagement Client Communication Customer Retention CRM WhatsApp

Technician / Quality Assessor

Carlcare (Tonijam Global Nig. Ltd)

Jun 2019 - Nov 2019 (5 months)

Performed device quality checks and managed technical support desk, reducing device return rates by 20% and maintaining detailed service records for reporting and process improvements.

Quality Assurance Technical Support Records Management Customer Support Troubleshooting Reporting Process Improvement

Sales & Customer Support Officer

Barewa Computers & Electronics

Jan 2016 - Dec 2017 (1 year 11 months)

Processed sales transactions with 98% accuracy, maintained inventory records, and handled client inquiries leading to a 15% increase in returning customers.

Customer Support Inventory Management Client Relations Data Entry CRM POS

Customer Service Representative

ISON BPO International

Jan 2014 - Dec 2016 (2 years 11 months)

Handled 200+ daily customer inquiries with a 92% first-contact resolution rate and assisted in developing support workflows that improved team KPIs.

Customer Service First Contact Resolutions KPIs CRM Data Entry

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Master of Arts, Professional Ethics

2016 - 2018

Completed a Master of Arts in Professional Ethics at the University of Ibadan, focusing on ethical frameworks and professional practice from 2016 to 2018.