Open to opportunities

Maricris Tumapa

@maricristumapa

Message

Administrative assistant and customer support specialist who improves retention, schedules, and data accuracy.

Philippines

Message

What I'm looking for

I’m looking for a role where I can support clients and teams with reliable scheduling, recruitment/admin coordination, and high-quality customer service—using tools like HubSpot, Excel, and Zendesk to solve problems fast and keep customers satisfied.

I’m an administrative and customer support professional with experience managing recruitment workflows, client communications, and professional schedules. In my most recent role, I handled filtering applicants and sending interview invitations, while keeping data organized by uploading contacts to HubSpot and updating Excel files.

I previously drove strong customer satisfaction by answering 40–70 emails per day and providing timely issue resolution, helping increase customer retention. I also manage high-volume communication as a Sales Agent (200–400 calls daily), and I support back-office operations like data entry, order processing, order replacement, order tracking, and email marketing.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

My OutDesk, LLC

Dec 2024 - Jun 2026 (1 year 6 months)

Handled recruitment support by filtering applicants and sending interview invitations. Managed client communications and schedules, and updated contacts in HubSpot and Excel efficiently.

Recruitment support Interview Scheduling Client Communication HubSpot Excel Data Entry Scheduling

Sales Agent

Calls Experts

Mar 2024 - Jun 2024 (3 months)

Managed 200–400 calls daily while maintaining excellent service quality. Set appointments and supported new agents, achieving high customer satisfaction through effective issue resolution.

Call Handling Customer Service Appointment Setting Customer Satisfaction Onboarding & Support Professional communication

Customer Service & Back Office

Awesome CX

Nov 2021 - Jan 2024 (2 years 2 months)

Increased customer retention by proactively addressing concerns and building strong relationships, consistently resolving issues on time to meet satisfaction targets. Handled 40–70 emails per day and performed back-office work including order processing, replacements, tracking, data entry, and email marketing.

Customer Retention Email Support Customer Service Order Processing Order Replacements Data Entry Email Marketing

Customer Service Rep & SME

Teleperformance

Jan 2015 - Jan 2016 (1 year)

Provided phone-based customer support and served as a subject matter expert for resolving customer issues. Upskilled in booking flights, creating itineraries, coordinating car rentals, and assisting new agents with escalations.

Phone Support Subject Matter Expertise itinerary planning Customer Satisfaction