Merwan polska
@merwanpolska
Dynamic professional with expertise in compliance and customer success.
What I'm looking for
I have a diverse professional background spanning software asset management, sales development, and customer success, with experience working in the U.S., MENA, UK and European markets. My expertise lies in analyzing software licensing compliance, engaging with companies to resolve disputes, and negotiating solutions with resellers and clients. Additionally, I have experience in business development, where I helped small and medium-sized businesses optimize their operations through technology-driven solutions.
I worked at Square Up, focusing on Retail, Services, and Technology (RST), where I engaged with SMB accounts, gathering insights into their business performance, marketing strategies, and customer engagement. My role involved analyzing data to improve customer loyalty programs, sales performance, and overall business efficiency. I also have experience working with software compliance and asset management, ensuring businesses adhere to intellectual property laws while negotiating resolutions to software piracy cases.
Beyond my professional experience, I am highly interested in business innovation, customer performance optimization, and simplifying operations through technology. I am currently working on launching my own business ventures, including a savings challenge app aimed at increasing customer engagement for local businesses, as well as a beauty brand focused on innovative hair care products.
I am open to roles in sales development, customer success, project management, and business operations, where I can leverage my skills in client engagement, data analysis, and strategic growth. My ideal role would allow me to work closely with customers, drive business impact, and contribute to revenue growth.
Experience
Work history, roles, and key accomplishments
Technical Sales Specialist
Square Inc.
Mar 2024 - Present (1 year 3 months)
Provided technical support for restaurant systems, troubleshooting hardware and software issues. Trained staff on technology use and acted as a liaison between restaurant management and IT teams.
Software License Compliance
BSA (Business Software Alliance)
Jul 2024 - Present (11 months)
Acted as the primary contact for software resellers and clients, ensuring compliance with licensing agreements. Investigated software piracy cases and managed communication to resolve licensing disputes efficiently.
Customer Success Specialist
Square Inc.
Feb 2023 - Feb 2024 (1 year)
Supported new merchants in setting up accounts and provided technical assistance. Educated merchants on payment processing best practices and ensured compliance with regulations.
Direct Sales Acquisition
GArteria Partner
Jun 2021 - Sep 2022 (1 year 3 months)
Worked as a Google Ads agent, directing customers to resources and maximizing sales opportunities. Managed targeted ad campaigns and customer feedback integration.
Business Development Representative
Palo Alto Networks
Oct 2022 - Dec 2022 (2 months)
Identified client needs and guided them on products and services. Followed up on qualified leads and set appointments for account executives.
Shop Assistant
ZARA
Jun 2017 - Mar 2018 (9 months)
Assisted customers while shopping, answered inquiries, and handled transactions. Focused on increasing customer satisfaction and resolving complaints.
Customer Service
McDonald's
Jul 2016 - Feb 2017 (7 months)
Supported customers by providing information, answering questions, and promoting products. Developed multitasking and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
Kozminski University
Bachelor of Business Management, Business Management
2018 - 2021
Grade: 4.5
Activities and societies: Participated in student projects including business management games, company internalization analysis, and business plan structure development.
Graduated with a Bachelor's degree in Business Management, focusing on various aspects of business operations and management strategies. Developed skills in analytical thinking, teamwork, and communication through various projects and coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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