Looking for a job

Ahmed Albulushi

@ahmedalbulushi

Customer Success Manager at Semrush, helping EMEA customers adopt its digital marketing platform and find opportunities to grow.

Poland

Message

At Semrush, I manage onboarding and customer success programs across EMEA, helping customers adopt its digital marketing platform. I tailor training to different business needs and align Semrush workflows with customer goals to support retention and engagement.

Previously at spaceOS, I led onboarding and implementation for SaaS workplace solutions and helped clients drive user adoption. As a freelance Google Ads Expert, I manage paid campaigns, optimize performance, and implement Google Analytics and Tag Manager for tracking.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager EMEA

Current

Semrush

Nov 2023 - Present (2 years 11 months)

Manage onboarding and success programs for new customers across EMEA, ensuring smooth adoption of Semrush's digital marketing platform. Deliver customized training sessions and drive retention and engagement by aligning workflows with customer goals.

Customer Success Onboarding Training Retention Engagement Account Management KPI Management Cross Functional Collaboration

Current

Google Ads Expert - Freelance

Current

Self Employed

Dec 2021 - Present (4 years 10 months)

Manage multi-channel paid campaigns for international clients with budgets ranging €500–30,000+. Conduct keyword research, competitor analysis, and campaign optimizations to improve CTR, ROAS, and conversions.

Google Ads Keyword Research Competitive Analysis Campaign Optimization CTR ROAS Conversion Google Analytics Tag Manager Ad Copy Testing Audience Targeting

Customer Success Manager

spaceOS

Dec 2021 - Oct 2023 (1 year 10 months)

Led onboarding and implementation of SaaS workplace solutions for enterprise clients. Designed and delivered training programs to ensure smooth platform adoption for customers and tenants.

Customer Success Onboarding Implementation Training Change Management Vendor Management Marketing Collaboration

Senior Inside Sales Representative

TTEC/Google

Feb 2019 - Nov 2021 (2 years 9 months)

Consulted SMB clients on Google Ads optimization and digital marketing strategies. Achieved sales productivity consistently 6% above Google's baseline and mentored new hires as a 'Buddy Coach'.

Google Ads Digital Marketing Sales Client Consulting Mentorship Onboarding Performance Improvement

Junior Account Executive

IndaHash

Oct 2018 - Jan 2019 (3 months)

Managed influencer campaigns for top brands across Instagram, Facebook, and Twitter. Built strong relationships with influencers and ensured smooth campaign execution.

Influencer Marketing Campaign Management Social Media Client Relations Reporting Strategic Recommendations

Education

Degrees, certifications, and relevant coursework

SGH Warsaw School of Economics

Bachelor, International Economics

2014 - 2021

Bachelor's degree in International Economics with a specialization in International Business Management. Awarded a full scholarship from the Sultanate (Government) of Oman.