Open to opportunities

Maciej Kaczmarczyk

@maciejkaczmarczyk

Customer-support professional skilled in SaaS troubleshooting, process optimization, and cross-functional collaboration.

Poland

Message

What I'm looking for

I seek a role where I can drive customer success in a collaborative, cross-functional team, solve technical issues, and improve processes at scale.

I am a proactive SaaS customer support professional with experience delivering multi-channel support, technical troubleshooting, and process optimization. I collaborate with Product, Engineering, and Sales teams, use Salesforce and JIRA to manage cases, and consistently meet SLA and KPI targets while improving documentation and workflows.

I have supported large platforms (SmartRecruiters), participated in time-sensitive public-health projects (NHS via HAYS), handled sales outreach and client portfolios, and ran an e-commerce sportswear business. I bring strong relationship-building, technical curiosity about AI-driven solutions, and a focus on customer success and scalable internal processes.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

SmartRecruiters Inc.

Jul 2022 - Present (3 years 5 months)

Delivered multi-channel customer support, identified and escalated technical issues, and collaborated with Product and Engineering to improve customer experience and meet SLA/KPI targets.

Salesforce Jira Technical Troubleshooting Customer Success Management SLA Management Customer Escalation Cross Functional Collaboration Process Improvement

Company Owner

Fertile Jersey

Jan 2018 - Dec 2022 (4 years 11 months)

Designed and sold custom sportswear, built an e-commerce site, and managed end-to-end order fulfillment and customer communications to grow direct-to-consumer sales.

Product Design order fulfillment Customer Service Inventory Management Sales

Recruitment Specialist

SpotOn Connections

Jul 2021 - Feb 2022 (7 months)

Managed full-cycle recruitment including sourcing, evaluating candidates, and maintaining a dynamic pipeline while tracking CRM-style candidate progress and ensuring positive candidate experience.

Sourcing Pipeline Management Confluence Slack Process Improvement

API Administrative Assistant

Hays Poland

Jan 2021 - May 2021 (4 months)

Supported NHS project administrative tasks during COVID-19 by managing vaccination records, establishing API connections, and providing digital support to applicants to ensure operational continuity.

Reading Modifying Data Via API Error Handling Security Awareness Administrative Support

Sales Intern

Geodis Poland

Feb 2020 - Jun 2020 (4 months)

Developed and maintained a B2B client portfolio through proactive outreach and lead generation, presenting tailored warehouse logistics solutions to prospective clients.

B2B Sales Cold Calling Lead Generation Sales Presentations CRM