Open to opportunities

Lavonne Chibi

@lavonnechibi

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Dynamic professional transitioning into the Compliance field.

Poland

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What I'm looking for

I am looking for a role that values compliance and operational excellence, with opportunities for growth and collaboration.

I am a dynamic and results-oriented professional currently transitioning into the Compliance field, bringing a strong background in team management, operational efficiency, and stakeholder collaboration. My experience has equipped me with the skills to optimize processes, analyze data, and ensure adherence to organizational policies. I am dedicated to fostering a high-performance culture and contributing to risk awareness efforts.

In my current role as a Customer Success Manager at Square Inc., I have successfully improved team KPIs by 40% within three months and ensured adherence to updated policies through meticulous documentation. My ability to collaborate with Risk and Compliance teams has been instrumental in addressing escalations and safeguarding customer accounts. I thrive in environments that challenge me to deliver actionable insights and maintain high customer service standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Square Inc

Nov 2023 - Present (1 year 7 months)

As a Customer Success Manager, I improved team KPIs by 40% within three months, ensured adherence to updated policies, and collaborated with Risk and Compliance teams to safeguard customer accounts. I conducted quality assurance reviews and presented performance reports in various meetings.

Customer Success KPIs Risk Management Quality Assurance Data Analysis Team Coordination Communication Process Optimization

Priority Merchant Support

Square

Jan 2023 - Nov 2023 (10 months)

In the Priority Merchant Support role, I delivered high-priority support, monitored high-value account transactions, and collaborated with Risk and Compliance teams to address suspicious transactions. I also assisted merchants with technical setups and analyzed customer data for insights.

Risk Mitigation Technical Troubleshooting Data Analysis Compliance Transaction Monitoring Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Google

Certificate, Project Management

Completed the Foundations of Project Management course, gaining essential skills in project planning, execution, and management methodologies.

University of Warsaw

Bachelor of Arts, Business Management

Completed a Bachelor of Arts in Business Management with a specialization in Project Management, focusing on strategic planning, project execution, and team leadership.