Ornella Umutoniwase
@ornellaumutoniwase
Business management professional specializing in B2B sales and CRM.
PolandWhat I'm looking for
I am a purpose-driven business management graduate specializing in B2B sales, pre-sales, and CRM optimization. I have hands-on experience using HubSpot, Zoho CRM, Microsoft Dynamics, and Calendly to streamline client journeys and improve conversion.
In previous roles I led pre-sales engagement across multiple European markets, managed CRM-based ticketing, and delivered daily sales reporting that informed leadership decisions. I bring strong analytical thinking, project management, and bilingual communication in English and French to build relationships and drive measurable business development results.
Experience
Work history, roles, and key accomplishments
EU Citizenship Specialist
Polaron Language Services
Jan 2025 - Feb 2025 (1 month)
Supported clients through the European citizenship process, managed cases using Zoho CRM, Microsoft Dynamics and Calendly, structured team data for reporting, and sent daily sales and client-journey updates to leadership.
Pre-Sales Specialist
Moodby
Nov 2023 - Jul 2024 (8 months)
Led pre-sales activities engaging B2B clients across Poland, Belgium, Cyprus and Ireland, using HubSpot to tailor strategies and collaborating with sales to increase conversion rates and client satisfaction.
CZCustomer Service and Sales Specialist
Feb 2022 - Aug 2023 (1 year 6 months)
Delivered product and technical support via CRM ticketing, promoted telecom products based on customer needs, and conducted market research to improve retention and upsell.
Education
Degrees, certifications, and relevant coursework
University College of Enterprise (WSPA)
Bachelor's Degree in Business Management, Business Management
2020 - 2023
Completed a Bachelor's degree in Business Management at University College of Enterprise (WSPA) in Lublin, Poland from 2020 to September 2023.
Lycée Notre Dame de Citeaux
High School Diploma in Science, Science
2014 - 2019
Completed a High School Diploma in Science at Lycée Notre Dame de Citeaux in Kigali, Rwanda, graduating in October 2019.
Availability
Location
PolandAuthorized to work in
Job categories
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