Celestyna Fuhr
@celestynafuhr
Experienced Customer Success Manager with a focus on client outcomes.
What I'm looking for
With over 15 years of experience in various client-facing roles, I have honed my skills as a Customer Success Manager, helping customers onboard seamlessly and adopt products effectively. My journey has taken me across different countries and cultures, allowing me to develop a deep understanding of diverse client needs and expectations.
Currently, I serve as a Senior Customer Success Manager at Okta, where I manage a portfolio of over 10 Enterprise clients. My role involves acting as a high-value resource for customer stakeholders, driving consumption and adoption of Okta’s products, and identifying growth opportunities while mitigating churn risk. My previous experience includes managing a high-value portfolio of 70+ SMB/MM customers at Deel, where I built long-term relationships and provided data-driven recommendations to enhance customer success.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
Okta
Feb 2024 - Present (1 year 4 months)
Managing a portfolio of 10+ Enterprise clients, acting as a high-value resource to customer stakeholders. Focused on driving product adoption and mitigating churn risk while identifying growth opportunities.
Customer Success Manager
Deel
Mar 2022 - Nov 2023 (1 year 8 months)
Managed a high-value portfolio of 70+ SMB/MM customers, building long-term relationships and providing data-driven recommendations to enhance customer success and drive product adoption.
Global Customer Success Associate
ReifyHealth (now OneStudy)
Jan 2021 - Mar 2022 (1 year 2 months)
Managed a portfolio of 100+ clinical research sites, leading onboarding sessions and providing ongoing support to enhance customer utilization of new product features.
Education
Degrees, certifications, and relevant coursework
University of Gdansk
Master of German Philology, German Philology
2002 - 2007
Master of German Philology focused on the study of the German language and literature, enhancing communication skills and cultural understanding.
Availability
Location
Authorized to work in
Job categories
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