Celestyna FuhrCF
Open to opportunities

Celestyna Fuhr

@celestynafuhr

Experienced Customer Success Manager with a focus on client outcomes.

Poland

What I'm looking for

I am seeking a role that allows me to leverage my customer success expertise while fostering strong client relationships and driving product adoption.

With over 15 years of experience in various client-facing roles, I have honed my skills as a Customer Success Manager, helping customers onboard seamlessly and adopt products effectively. My journey has taken me across different countries and cultures, allowing me to develop a deep understanding of diverse client needs and expectations.

Currently, I serve as a Senior Customer Success Manager at Okta, where I manage a portfolio of over 10 Enterprise clients. My role involves acting as a high-value resource for customer stakeholders, driving consumption and adoption of Okta’s products, and identifying growth opportunities while mitigating churn risk. My previous experience includes managing a high-value portfolio of 70+ SMB/MM customers at Deel, where I built long-term relationships and provided data-driven recommendations to enhance customer success.

Experience

Work history, roles, and key accomplishments

OK
Current

Senior Customer Success Manager

Okta

Feb 2024 - Present (1 year 4 months)

Managing a portfolio of 10+ Enterprise clients, acting as a high-value resource to customer stakeholders. Focused on driving product adoption and mitigating churn risk while identifying growth opportunities.

RO

Global Customer Success Associate

ReifyHealth (now OneStudy)

Jan 2021 - Mar 2022 (1 year 2 months)

Managed a portfolio of 100+ clinical research sites, leading onboarding sessions and providing ongoing support to enhance customer utilization of new product features.

Education

Degrees, certifications, and relevant coursework

University of Gdansk logoUG

University of Gdansk

Master of German Philology, German Philology

2002 - 2007

Master of German Philology focused on the study of the German language and literature, enhancing communication skills and cultural understanding.

Tech stack

Software and tools used professionally

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Celestyna Fuhr - Senior Customer Success Manager - Okta | Himalayas