MPMayang Ramadhani Puteri
@mayangramadhaniputer
Results-driven Customer Success Manager with a focus on client satisfaction.
PolandWhat I'm looking for
As a Customer Success Manager with over 6 years of experience, I have a proven track record of building strong customer relationships and enhancing user engagement. My expertise lies in delivering tailored solutions that meet client needs, which has significantly improved customer satisfaction scores. I thrive in collaborative environments, working cross-functionally to ensure successful outcomes for both clients and the organization.
At Capillary Technologies, I managed key accounts and mentored a team of Customer Success Associates, ensuring high-quality service delivery. My efforts in advocating for customer needs led to the development of new features that directly impacted product adoption. Additionally, I successfully contributed to a 38% revenue increase through strategic upselling and cross-selling initiatives. I am passionate about leveraging data analysis and project management skills to drive customer loyalty and expand account value.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Capillary Technologies
Jan 2020 - Jan 2024 (4 years)
Managed key accounts and ensured seamless onboarding and ongoing support. Mentored a team of Customer Success Associates and collaborated with product teams to advocate for customer needs, leading to new feature development. Conducted health checks and QBRs, contributing to a 38% revenue increase.
Growth Manager
Ritase
Mar 2019 - Jan 2020 (10 months)
Collaborated with product teams to enhance user engagement and retention. Established strategic partnerships and optimized the sales funnel to improve customer acquisition.
Business Development Manager
Reddoorz
Jul 2021 - Jan 2019 (-3 years 6 months)
Conducted market research to identify properties for acquisition and generated leads through networking and industry events. Negotiated partnerships to secure favorable acquisition terms.
Account Manager
Tripcarte Sdn Bhd
Sep 2017 - May 2018 (8 months)
Served as the primary contact for vendors, ensuring effective communication and compliance with contracts. Collaborated with internal teams to align vendor activities with company goals.
Education
Degrees, certifications, and relevant coursework
UGUniversity of Gdańsk
Master of Science, Management
2023 - 2026
Pursuing a Master of Science in Management, focusing on advanced management theories, strategic planning, and organizational behavior.
HMHELP University Malaysia
Bachelor of Business, Accounting
2014 - 2017
Studied various aspects of business with a focus on accounting principles, financial management, and business operations.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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