As a Customer Success Manager, I managed 40+ B2B accounts and achieved a 95% client retention rate through regular check-ins and proactive relationship management. I also onboarded and trained over 120 clients, reducing average time-to-value by 25%.
As a B2B Sales & Lead Manager, I generated 30+ qualified leads monthly through cold calling and email outreach. I exceeded quotas by 12% and contributed to $50K+ in new contract value by addressing client objections.
As a Customer Service & QA Specialist, I handled 80+ daily inquiries while maintaining a 98% CSAT score. I audited 300+ monthly interactions and helped improve team QA scores by 15%; my Informatics degree and C# and OOP training also give me an academic foundation in programming.
