Mikolaj Lowiec
@mikolajlowiec
Customer Success Manager with extensive experience in client engagement.
PolandWhat I'm looking for
I am a dedicated Customer Success Manager with over 5 years of experience in driving customer engagement and retention in the cybersecurity SaaS industry. My journey began at Veritas, where I honed my skills in handling service requests and resolving issues related to sales and renewal processes. This foundational experience paved the way for my roles at Cisco and Rapid7, where I developed strong relationships with partners and customers, ensuring their needs were met through effective communication and problem-solving.
At Trellix, I have taken my expertise to the next level by implementing strategic plans that not only enhance customer satisfaction but also drive renewals and upsell opportunities. My ability to collaborate with cross-functional teams, including Customer Support and Sales, has been instrumental in maintaining product health and utilization. I thrive in environments where I can leverage my advanced knowledge of CRM tools like Salesforce and Gainsight to deliver exceptional service and support to clients.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Trellix
Apr 2024 - Apr 2025 (1 year)
Developed and implemented strategic plans to drive customer engagement and retention, organizing customer sessions and QBRs, and managing product health and utilization. Maintained relations with distributors, partners, and customers, while collaborating with Customer Support, Sales, and Account Management.
Customer Success Manager
Rapid7
May 2021 - Mar 2024 (2 years 10 months)
Established and maintained relations with partners and customers through regular meetings and active listening to problems and challenges. Tracked product utilization by reviewing customer networks and coordinating onboardings with internal teams. Handled renewals, identified upsell opportunities, and collaborated closely with Account Managers.
Enterprise Customer Technical Support
Cisco
Oct 2018 - Apr 2021 (2 years 6 months)
Worked on several CRM systems simultaneously for Cisco TAC operations, focusing on identification and basic troubleshooting. Collaborated with various internal teams, especially Customer Success, to resolve technical issues.
Quoting Administrator
Veritas
Jun 2017 - Oct 2018 (1 year 4 months)
Handled current service requests regarding problems with sales and renewal processes. Solved issues with quotes and orders in CRM systems like Oracle and Salesforce, along with other sales/renewal service-related problems.
Education
Degrees, certifications, and relevant coursework
GTGdansk University of Technology
Unknown, Unknown
Studied at Gdansk University of Technology. Specific field of study and degree details are not provided in the given text.
Availability
Location
PolandAuthorized to work in
Job categories
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