Merriah Mintz

Coordinated roadside assistance services by efficiently dispatching third party contractors. Prioritizing emergency service calls and ensuring timely support for all involved.
Supervising dispatch operations as oversight across multiple states.
Troubleshooting any issues that arose in guiding dispatch staff and service providers while meeting service standards and response time goals.

Collaborated with cross-functional teams to identify and prioritize open ticket requests.
Support Teams chat, answer questions and provide feedback to fellow team members to ensure quality.
Effectively resolve all merchant troubleshooting concerns with a variety of point of sale terminals.
Met metric goals set monthly company wide and my personal goals.

Property of 300 units.
Coordinate maintenance and leasing Teams to achieve quality work. Orchestrating unit turn schedule with staff and vendors.
Audited applications and new resident files to ensure quality and that all regulatory standards were met for all leasing staff.

Property of 184 units.
Utilized multiple systems for property function such as SaaS systems, CRMs, Outlook, Microsoft Office suite, and Yardi. Executed property functions specific to a section 42 tax credit property part of the Affordable Housing program. Traveled to other properties within the US to assist with new acquisitions. Implementing necessary changes to operations.