Premiere Coston

Serves as a primary point of contact for customers during high-priority incidents, managing cases from initial contact through resolution. Coordinates with law enforcement, EMS, fire departments, towing providers, roadside assistance partners, and internal departments while maintaining accurate documentation.

Managed a high volume of customer requests involving eligibility, claims, prior authorizations, and account-related inquiries. Partnered with providers, pharmacies, and insurance teams to resolve complex issues and document corrective actions.

Coordinated communication among patients, providers, pharmacies, and internal departments for enrollment support. Managed escalations and case follow-ups while resolving issues in compliance with regulatory requirements.

Provided emergency communications support while managing high-stress calls and delivering clear instructions to callers. Used computer aided dispatch (CAD) and radio communication technology, documenting interactions in real time and following scripted protocol for emergency responders.

Directed daily business operations and managed multiple client projects from planning through execution. Coordinated vendors, contractors, clients, and internal teams; managed staffing, scheduling, budgets, contracts, and operational logistics; implemented operational improvements; and supervised a team of 15 employees.

Oversaw university fixed assets by tracking and depreciating the cost of fixed assets. Performed year-end reconciliation while maintaining compliance with university and state policies and procedures.

Collaborated with internal departments and external agencies to streamline licensing processes. Managed and processed licensing applications, renewals, and amendments to ensure regulatory compliance.

Supported fulfillment operations during the implementation of Amazon Robotics, adapting quickly to automated workflows. Collaborated across departments to maintain productivity, quality, and safety standards while using warehouse management systems to support accurate inventory movement and order fulfillment.

Bachelor of Business Administration in Marketing from Fayetteville State University, completed in 2020.