Suzanne Paterson

I’m a customer-focused support professional with 5+ years of experience assisting clients, resolving service issues, and managing high-volume communications across phone, chat, and email. At Verizon Wireless, I provide remote support to 60–80 customers daily, handling billing questions, device troubleshooting, account changes, and service activation.

I document interactions and resolutions using CRM ticketing systems, and I’m known for delivering efficient answers while maintaining strong customer relationships. I also de-escalate complaints, meet performance metrics like call resolution time, and contribute to customer retention through professional, solution-driven support.

Before customer support, I managed tenant communications as a Property Manager and supported prospective tenants as a Leasing Associate. I coordinated between residents, vendors, and property owners, maintained financial and compliance records, and trained new staff on administrative processes—skills that translate directly to calm, accurate, high-quality customer service.